Schedule a Pick-up

Pick-up Appointment

Personal property redemptions and vehicle releases are handled by appointment only. Use the scheduler below to book a time, then review the checklist for your situation before you arrive.

Book an Appointment

For Customers — Redeeming Personal Property

If your vehicle has been recovered, you may retrieve the personal belongings that were inside it. Appointments are required so a staff member is available to escort you and document the release.

Please bring:

  • A valid government-issued photo ID matching the name on the account
  • Your account or case number, if you have it
  • Written authorization from the registered owner, if you are picking up on someone else's behalf

What to expect at your appointment:

  • Personal property is inventoried and released to the account holder or their written designee only.
  • You will sign a property release form documenting the items returned.
  • Redeeming personal property does not release the vehicle itself. Vehicle redemption is arranged directly with your lender.

For Transporters — Vehicle Pick-up

Transporters and forwarding companies must schedule a release window in advance. Walk-in releases cannot be guaranteed.

Please bring:

  • A valid government-issued photo ID and current driver credentials
  • The release authorization or dispatch order from the lender or forwarder
  • The VIN and unit information for the vehicle being collected

What to expect at your appointment:

  • Documentation is verified against the release authorization on file before the unit is moved.
  • Condition photos are taken at the time of release and retained with the file.
  • You will sign the gate release confirming transfer of custody.

Questions Before You Book?

If you are unsure which appointment type applies to you, or you need to change a scheduled time, send us a message and our team will respond within 24 business hours.